General Resources

Supporting children, families and older adults involves many communities, partners and resources, along with opportunities for training. The resources outlined below provides a snapshot of what is available.

Hall Green’s Councillors

The Hall Green constituency is one of Birmingham’s ten parliamentary constituencies. It has nine wards, each with one or two elected councillors who work for Hall Green residents. Their three key roles are:

  • Casework – challenging service and system failure 
  • Local Leadership – being a ward and community champion; and
  • Policy maker. 

Contact details for all elected representatives can be found here  :


There is a wide reaching network of support across Birmingham to safeguard all children, young people and vulnerable adults from abuse and neglect. Information about abuse, how to report it, professional practice, news, events and training can be found on the Safeguarding Boards website:   

Birmingham Safeguarding Adults Board.

Birmingham Safeguarding Children Partnership.

Find Safeguarding training courses targeted to suit you in your current role.

Safeguarding and DBS Factsheet for community volunteers: FAQs (Disclosure and Barring Service).

DBS Applications and Fast-track Barred List check service (Disclosure and Barring Service) including details on how to get free DBS checks for your volunteers.

Staying Safe Online

Being online, particularly when otherwise socially isolated, can be a fun, cost saving and valuable part of daily life. Staying safe online can also sometimes be a challenge for people of any age.

Get Safe Online offers a wealth of free guidance on all aspects of on online safety. 

Age UK guidance guidance on staying safe online for older people.

Birmingham Safeguarding Children Partnership guidance on keeping children and young people safe online.

West Midlands Police advice on online safety for children.

NSPCC guidance on online safety.

UNICEF guidance on how to keep your child safe online.

Covid-19 Support

The Waiting Room for health information advice across the city.

BVSC are assisting in coordinating the city wide support.

Doctors of the World website for the latest NHS guidance translated into 60 languages.

Birmingham Community Matters summary of support available for Birmingham community groups.

Useful contacts for supporting vulnerable adults on the Birmingham Safeguarding Adults Board website.

Supporting Children & Families

Parenting for Lifelong Health Covid 19 support provides open-access online parenting resources during Covid-19 in 90 languages. These resources for families and caseworkers are supported by the World Health Organisation, UNICEF, the Global Partnership to End Violence Against Children and the Internet of Good Things.

The Birmingham Educational Partnership has details on home learning technological support for families in need of IT and computing equipment.

The African Heritage Hub supports families with virtual home-work clubs, supplementary classes and befriending.

All Saints Youth Project is providing holistic support to young people and their families.

Covid Fitness – Sport Birmingham hosts the Playwaze Get active at home #StayInWorkOut Activity Finder. Here you can find loads of free online yoga, dance and fitness classes for people of all abilities and age.

Online Stay & Play sessions with St Christopher’s Church, Springfield.

The Oak Unlocked Project provides offline families with DVDs stories, cooking classes, music & dance classes and craft packs.

Birmingham PlayCare Network are supporting children and their families with play packs and the community with resources from their ScrapStore to create, recycle and save money.

Play packs for children and support packs for parents, including home safety resources and domestic abuse support bags supplied by St Paul’s Community Development Trust.

Adult Mental Health Support

Avon & Wiltshire Mental Health Partnership have translated ‘Coping strategies for anxious times’ pack into 14 languages and have a range of resources and guidance.Birmingham Mind helpline 9-11 7 days a week 0121 262 3555.

Birmingham bereavement advice service – 0800 634 9494

Mind national helpline – 0300 1233393

Samaritans helpline 24 hours 365 days a year – 116 123

Silver Line – helpline for older people – 0800 470 80 90

The Bereavement Trust – day time – 080043 54 55 / evening support – 0800 9177 416

Sane (mental illness support).

Anxiety UK – 03444 775 774

Campaign Against Living Miserably (CALM) – 0800 58 58 58

Cruse Bereavement Care – 0808 808 1677

Mental Health Support For Children and Young People

Edwards Trust Bereavement support – 0121 454 1705

Childline – 0800 1111

Papyrus HOPELINEUK suicide prevention support for young people – 0800 068 4141

MindEd is an interactive support tool for families. 

Domestic Violence

Safety and support resources in multiple languages from Women’s Aid.

Temporary Housing and Family Support

This signposting document includes details of housing and financial related support in Birmingham.

Free Welfare Benefit & Debt Advice

Confidential advice is available over the telephone from qualified advisors and without any charge whatsoever to Birmingham residents.

North Birmingham:

Sutton, Erdington, Shard End             Spitfire Advice Services; Tel: 0121 747 5932

 South Birmingham:

Edgbaston, Selly Oak, Northfield      Citizens Advice Birmingham: Tel:0344 477 1010

 East Birmingham:

Hodge Hill, Yardley, Hall Green         Citizens Advice Birmingham; Tel:0344 477 1010

West & Central Birmingham:

Ladywood & Perry Barr                        Birmingham Settlement    Tel:  0121 250 0765

Alternatively, contact Birmingham City Council’s Contact Centre for a range of advice (welfare benefits, council tax, housing & more) on 0121 216 3030.